Cohen Brown is an internationally recognized leader in sales-and-service cultural and behavioural change, specializing in consulting and training processes for management, front-line, support/customer service units and call centres with specific expertise in the financial industry.
Cohen Brown’s training solutions include sales leadership and sales management, service performance, structured time and workflow management, motivation, effective communication, performance coaching and behavioural embedding. Cohen Brown’s solutions increase and sustain the key behavioural skills that drive profitable results and enhance the client experience. Our primary focus is results for our clients by ensuring that they achieve the change they desire, and not only reach but also sustain their performance objectives.
In addition to our extensive training solution library, Cohen Brown offers a completely revolutionary performance training and coaching system called ProPractice, that focuses on interactive knowledge acquisition and behavioral embedding.
Fulcrum-Push has signed an Affiliate Agreement with Cohen Brown as an authorized distributor of our Sales and Implementation solutions for India in order to impart world-class training curriculum for the retail, travel, pharmaceutical and technology sectors.
Our leadership, management, and coaching solutions are designed to embed key sales and service behaviors that increase engagement, improve the client experience, and increase revenue growth.
Our front-line sales and service solutions increase share of wallet, market share, retention, and customer satisfaction.
Breakthrough Behavioral Embedding (BBE) is more than sales-and-service technique tools. BBE is designed to dramatically improve and sustain peak performance, profitability and productivity.