Service LEAP (Service Excellence)

Who is it for

    • Customer service professionals, managers, quality management personnel, voice of the customer analysts
    • All specialists responsible for building and sustaining their company’s reputation for customer service excellence.
    • Marketing Professionals looking to gain and maintain a compelling strategic edge

DURATION: 1 or 2 Days

Contact Us

Key Objectives

    Program Design Considerations
    • 40-60% experiential
    • Application focus
    • Skills practice – role-plays, case studies, post course assignment, videos
    • Action planning
    • Spaced to provide bite-size learning

Facilitators

AMAN KAUSHIK

FOUNDER, CEO AND CORPORATE TRAINER

SUMAN KUKREJA

CORPORATE TRAINER

WHAT WILL YOU LEARN

    • Fundamentals and principles of customer service excellence.
    • To create an ongoing ‘partnership’ with each customer
    • Identify the current barriers and the critical points to improve the current service mindset.
    • How to manage emotion when dealing with customers and regaining the emotional status using powerful techniques
    • How to be emphatic while listening to your customers